
Recurring Revenue Is the Reward, Not the Prize The first revenue model I built for our software platform charged a monthly fee on every line. Remote unlock, a fee. Extra users, a fee. Even the log showing who came through the door. On paper it was beautiful. Recurring revenue on everything. I killed it…

“Match their price and the order is yours.” Early on, I matched. We discounted to win a large order against a cheaper competitor and told ourselves it was a foot in the door. The customer haggled every reorder after that. They were gone within the year. The discount didn’t just cost us margin. It…

Every founder I know has a book that arrived at exactly the right moment. Not the one everyone recommends. The one that found you when you needed it. For me, right now, it’s “Secrets of Sand Hill Road” by Scott Kupor.Kupor spent two decades inside Andreessen Horowitz. He wrote this book from the investor’s…

In 2024/25, the Met recorded over 951,803 crimes across the capital. Robbery is up nearly 9% year on year. Theft from the person runs at five times the national average. I’m not sharing those numbers to frighten anyone. I’m sharing them because most people I speak to, smart, successful people, have no idea how…

There is a strange paradox in scaling a company. As the team grows larger, the founder’s world often gets smaller. Last Tuesday, I walked past the break room. The team was laughing and debating their weekend plans. I could sense their shared energy, but I felt unable to join them. This is the reality…

Elon Musk posted a rare moment of vulnerability on X yesterday. “Whoever said ‘money can’t buy happiness’ really knew what they were talking about 😔” It is a sobering reminder. We often look at billionaires and assume their lives are perfect. We assume the bank balance solves the internal struggle. It does not. But…

There is a metric in property development that often gets overlooked in the spreadsheet. “The First Touch” When a prospective buyer approaches a premium house, they have already made a subconscious judgment before entering. If they have to fumble with a cheap, jagged key or a plastic fob, the value of the asset drops…

There is a conflict at the heart of the British property market. We have some of the most beautiful heritage architecture in the world. Victorian terraces. Georgian townhouses. Edwardian mansions. Yet, when we try to upgrade these homes, we often ruin them. Walk down a street in Kensington and look at the doors. You…

If you look at a DORIX lock, you see steel. You see glass. You see a physical barrier. But if you look closer, you are looking at a Trojan Horse. The mistake most hardware manufacturers make is thinking their job ends when the box is shipped. They sell the metal and walk away. We…

We have reached a tipping point in the “Smart Home” market. Ten years ago, the goal was connectivity. Today, the reality is clutter. You need an app to boil the kettle. You need a password to turn on the lights. You need a firmware update to open the blinds. This is not convenience. This…