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And most buildings aren’t ready. Walk into a new co-working space in Shoreditch, and it looks like someone’s living room. Velvet sofas. Soft lighting. A kitchen island where the reception desk used to be. Walk into a new luxury flat in Battersea and it feels like a members’ club.Concierge. Controlled entry. Digital access management…

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Ten years ago, the short-term rental market was built on personal handovers. You met the guest at the door. Or worse, you hid a brass key under a plant pot. That was acceptable when you managed a single property. It becomes a logistical nightmare when you manage fifty. The lesson for property operators today…