Toxic behaviour is like a slow poison for any team. It erodes trust, productivity, and morale. Here’s what I’ve learned about identifying and addressing it effectively.
One of the hardest lessons in leadership is that avoiding conflict can often mean enabling it. Here’s how I’ve approached rooting out toxic behaviour and fostering a healthier work culture:⤵️
➡️1. Set Clear Behavioural Expectations Early
A team that understands the standards from day one is less likely to cross those lines. Establish and communicate not just job expectations but behavioural ones, too. Define what respect, collaboration, and accountability look like within your team.
➡️2. Be Uncompromising About Accountability
Often, leaders let toxic behaviour slide because the person causing it is seen as valuable or irreplaceable. However, this mindset is detrimental. Address the behaviour immediately, no matter who it comes from. Hold everyone to the same standard, regardless of their role or results.
➡️3. Foster a Culture of Open Communication
Encourage your team to voice concerns without fear of retaliation. When employees feel safe to speak up, issues can be addressed before they become destructive. It takes practice, but consistent support builds trust and transparency.
➡️4. Model the Behaviour You Want to See
It starts at the top. As leaders, we must embody the respect, empathy, and integrity we expect from our teams. If your words and actions align, your team will likely follow suit.
➡️5. Support Growth, Not Excuses
If someone exhibits toxic behaviour, provide feedback and the opportunity to change. However, if, despite support, there is no improvement, be prepared to take decisive action. Tolerating ongoing toxicity can do more damage than letting go of one individual.
⬆️ Every leader should ask a tricky question: Are we unintentionally normalising toxic behaviour by staying silent?
🔎 The key takeaway: Addressing toxic behaviour isn’t easy, but it’s essential for building a resilient and motivated team. As leaders, we must prioritise the well-being of the whole team over the comfort of avoiding confrontation. – Ali Aydan
Ali Aydan: How to Stop Toxic Behaviour in Your Team
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