You get what you negotiate.
Most people think negotiation is about logic and compromise.
But in Never Split the Difference, Chris Voss, a former FBI hostage negotiator, reveals a surprising truth: The best deals come from emotional intelligence, not just tactics.
Here are 3 game-changing lessons from the book:
1️⃣ “No” is not the end, it’s the beginning.
• People say “no” to feel in control. Instead of fearing it, use it to uncover their real concerns and keep the conversation going.
2️⃣ Silence is your secret weapon.
• Most people rush to fill awkward pauses. Stay silent after making a key point. Let the other person feel the pressure to respond and reveal more.
3️⃣ Mirroring makes people open up.
• Repeat the last 2-3 words someone says in a calm, curious tone.
• This makes them elaborate and feel understood, which builds trust and gets them on your side.
💡 Biggest takeaway? The best negotiators don’t argue. They listen, understand, and guide others to a win-win outcome.
What’s the best negotiation tip you’ve ever used? – Ali Aydan
Ali Aydan: In business, you don’t get what you deserve.
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